Team Members
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CUSTOMER SERVICE
11 minute eCourse covers the three essential elements of exceptional customer service: successfully greeting the customer, defining suggestive selling and describing the sampling process.
ORIENTATION
A fun and informative 11 minute film with an overview of TCBY's standards including sanitation, uniforms, loss prevention, safety and more. Includes a 20 question quiz.
STREET TREATS
This 8 minute film covers the methods of how you can market a 2 mile radius around your store by increasing sales, decreasing waste and creating community awareness.
KNOW YOUR SOFT SERVE
This new 12 minute eCourse will teach you just about all you ever wanted to know about soft serve yogurt, sorbets and the product you will be selling in your TCBY stores.
KNOW YOUR STOELTING F231 ASSEMBLY
This 6 min eCourse is recommended for every level of store operations and is a mandatory part of the pre-requisite training for the TCBY classes held at the training center. Quiz at end. If you haven't already, be sure to view and test on the other related course called Know Your Stoelting F231 Disassembly.
KNOW YOUR STOELTING F231 DISASSEMBLY
This 5 min eCourse is recommended for every level of store operations and is a mandatory part of the pre-requisite training for the TCBY classes held at the training center. Associated quiz at end. If you haven't already, be sure to view and test on the other related eCourse called Know Your Stoelting F231 Assembly.
KNOW YOUR HAND SCOOP & EQUIPMENT
9 minute film covering how to prepare, serve and care for your hand scooped product and it's equipment. Includes a 15 question quiz.
SMOOTHIES
These eLearning videos include step by step and operational tips for the proper preparation of smoothies.
SORBET FIZZ
These eLearning videos include step by step and operational tips for the Sorbet Fizz
KNOW YOUR TAYLOR 794 ASSEMBLY
This 6 min eCourse is recommended for every level of store operations and is a mandatory part of the pre-requisite training for the TCBY classes held at the training center. Quiz at end. If you haven't already, be sure to view and test on the other related course called Know Your Taylor 794 Disassembly.
KNOW YOUR TAYLOR 794 DISASSEMBLY
This 7 min eCourse is recommended for every level of store operations and is a mandatory part of Team Member certification. If you haven't already, be sure to take the other related eCourse called Know Your Taylor 794 Assembly. This eCourse will benefit any store that is operating a Taylor brand machine.
WAFFLE CONES
This 4 minute eLearning course will cover how to make waffle cone batter and waffle cones. You will also learn about the tools needed.
SELF SERVE SHAKES
This 1 minute video shows how to make a shake in a self-serve location.
FOAM SKIMMING
This 2 minute video covers the why and how of skimming foam out of the yogurt machine storage hoppers.
SELF SERVE SHIVER
This 1 minute video will cover how to create a shiver in a self-serve location.
HOT TOPPING PUMP
This 3 minute video covers the assembly and disassembly of the hot topping pumps.
DATING, LABELING & SHELF LIFE
eCourse on the proper way to date and label and handling shelf life.